Sona101 FAQ – All Your Questions Answered in One Place

No. Each person is allowed only one account on sona101. Creating multiple accounts violates our Terms & Conditions violations, and all accounts risk being permanently closed.

Your account is activated instantly upon mobile OTP verification — no separate approval required. The OTP typically arrives within 30 seconds.

On the login page Click the "Forgot Password?" link. Enter your mobile number or email address and you will receive an OTP or a reset link. Use it to set a new password. The entire process takes just 3 minutes.

For security reasons, changes to core profile information require assistance from our support team. Please email us and, after verifying your identity, our team will be happy to help.

Five consecutive incorrect password attempts may lock your account for 30 minutes – this is a security measure. Wait 30 minutes and try again, or reset your password. If the issue persists, please contact support.

Yes. You can request our support team to close your account. Please withdraw any remaining balance before doing so. Responsible Gaming You can also take advantage of a temporary break under the policy.

During registration, enter the code in the "Referral Code" field on the sign-up form. Using a referral code benefits both you and the person who shared it. Referral codes cannot be added after registration is complete.

sona101 accepts deposits via bKash, Nagad, Rocket, and bank transfer. bKash and Nagad are the fastest and most convenient options — your balance is topped up within minutes.

The minimum deposit at sona101 is ৳500. Special minimum deposit conditions may apply during certain offers and promotions. There is no set maximum deposit limit.

Withdrawals via bKash and Nagad are typically completed within 15–30 minutes. Bank transfers may take 1–2 business days. Requests made after midnight are processed the following day.

No fee is charged on standard withdrawals. However, charges from third-party payment providers may apply. For more details, visit our Terms & Conditions Read more.

First, refresh the page and wait 5 minutes. If it still doesn't appear, contact support with a screenshot of your payment. We'll resolve it promptly.

For your security, we always recommend making payments from a mobile account registered in your own name. We cannot be held responsible for any issues arising from payments made via a mobile account registered to someone else.

The minimum withdrawal amount at sona101 is ৳500. Amounts below this cannot be withdrawn in a single transaction. Separate terms may apply for withdrawing winnings earned through bonuses.

Yes, you can make multiple deposits and withdrawals in a single day. However, Responsible Gaming As part of this, you can set your own daily limits.

Registration Complete the process and make your first deposit. The welcome bonus will be credited to your account automatically on your first deposit – no separate bonus code required.

Bonuses cannot be withdrawn directly. Each bonus has specific wagering requirements that must be met. Once those requirements are fulfilled, any winnings from the bonus become withdrawable. For full terms, Terms & Conditions View.

Once the person you referred completes registration and makes their first deposit, the referral bonus will be credited to your account. The bonus amount depends on the current promotion.

Points are earned automatically with every bet you place. Once accumulated, they can be redeemed for cash bonuses, free bets, or special rewards. You can check your points balance in the "Rewards" section of your account.

Bet daily and earn a cashback percentage on qualifying losses. It's credited automatically to your account after midnight every day. Visit the promotions page for the current cashback rate.

Yes, most bonuses have an expiry date. Typically, bonus credits must be used within 30 days of being credited. Any expired bonuses are cancelled automatically.

Multiple bonuses cannot be active at the same time. Your next bonus will activate once you've met the wagering requirements of the current one. However, loyalty points and special promotions may run concurrently.

sona101 offers betting on 100+ sports, including cricket, football, tennis, badminton, and hockey. All major Bangladeshi and international matches are covered. Sports Events View ongoing events on the page.

Yes, sona101 offers in-play and live betting. Place bets at real-time odds while the match is in progress. Use live scores and stats to make smarter decisions. Sports Betting Visit the page to find out more.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is available, you can settle your bet at a specific amount before the match ends.

If a match is cancelled or abandoned, bets are generally voided and the original stake is refunded. However, different rules may apply in specific circumstances – for details, Terms & Conditions Available.

Yes, sona101 supports accumulator or parlay betting, where you can combine multiple matches in a single bet. Winning multiple selections together can result in significantly higher payouts. To learn more, Analysis Visit the page.

The minimum bet amount at sona101 starts from ৳10. This may vary depending on the game and market. Maximum bet limits are determined by the match and market.

sona101 features thousands of games, including Live Baccarat, Blackjack, Roulette, Poker, slot machines, and fishing games. Popular Games Browse all games on the page and pick your favourite.

Jackpot Go to the page and select an active jackpot game. Simply place the required bet to enter the jackpot. Some games automatically contribute a portion of every bet to a progressive jackpot.

All games on sona101 are developed by internationally accredited software providers and use a Random Number Generator (RNG) independently audited by third-party testers. Results are completely random and fair.

If you get disconnected, your game state is saved on the server. Once you reconnect, the game will resume exactly where you left off. If you experience any issues, please contact support.

Some selected games offer a Demo Mode where you can play without using real money. However, any winnings in Demo Mode cannot be withdrawn. To win real money, you need to play in Real Mode.

Yes. sona101 uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. For more details, Privacy Policy Read more.

Go to "Security" under your account settings and enable 2FA. Each time you log in, an additional verification code will be sent to your mobile. This significantly increases the security of your account.

Change your password immediately and notify our support team. We will promptly review your account and ensure it is secured. To check your login history, go to "Sessions" in your account settings.

No, never. No sona101 staff member or support representative will ever ask for your password, OTP, or card number. If you receive any such request, treat it as a fraud attempt and report it to us immediately.

Email our security team directly at: support@sona101-baji.com. All reports are investigated with complete confidentiality.

Your personal information is never shared with third parties without your consent. Only the minimum necessary data may be shared with relevant payment processors to complete transactions. For more details: Privacy Policy।

Our Download Download the app for both Android and iOS from the page. Downloading from the official site ensures no risk of viruses or malware.

When installing on Android, enable the "Install from unknown sources" option. Go to Settings → Security → Unknown Apps → Allow. Then try installing again. If the problem continues, Download Visit the page for a detailed guide.

Yes, the sona101 app includes all the features available on the website — plus push notifications, fingerprint login, and faster loading for an even smoother gaming experience.

When a new update is available, you'll receive a notification when you open the app. Download Download the latest version from the page and install it over the existing one. There is no need to uninstall the old app first.

First, close the app and reopen it. If the issue persists, clear the cache: Settings → Apps → sona101 → Storage → Clear Cache. If you're still experiencing problems, contact support with your device model and OS version.